Refund policy

Our items

Our items are hand made by a small team of artists. They are made, checked, boxed and warehoused here in our Canton, Ohio location. Each order is checked by 3 different staff members before it is mailed out. For this reason, any defect is extremely rare. 

What is your return policy? 

Customers may return or exchange items for up to 30 days from date of purchase, as long as they are in NEW and re-sellable condition. Please contact us at holly@boomdyada.com or you may call us at 330-704-2260 between the hours of 8AM - 5PM. Refunds will be issued upon receipt and inspection of your item. 

What about wrong items or items damaged during shipping?

If you order is damaged during shipping, or if a wrong item is sent, please contact us at holly@boomdyada.com within a week's time with photos of the damaged or wrong items, your order number, and any other details you may have about your order.  We'll get back to you with a resolution as soon as possible!

Can I exchange for a different product or chain length?

Yes. Please contact us within 14 days of your purchase. Again, your original order items must be in NEW and re-sellable condition to qualify for an exchange.